Professor Nina Crimm was interviewed by NBCUniversal for an article, “Why customer service at the IRS is bad–and could get worse”. The news story describes challenges facing taxpayers in getting answers from the government about their tax returns. Here’s an excerpt
Outside experts say the lack of help is a concern both for taxpayers and for the government, which may not get all the money it should if people file their taxes incorrectly.
“It’s a lose-lose situation,” said Nina Crimm, a professor at St. John’s University School of Law and an expert on tax issues. “It’s a lose situation for … the average taxpayer, and it’s a lose situation for compliance and collection of revenues.”
Crimm’s advice: Get started on your taxes early this year, so you aren’t frantically trying to reach the IRS on April 14.