The Philadelphia Inquirer story, Consumers Rarely Use the Right to Cancel a Contract reports on Professor Jeff Sovern’s article, Written Notice of Cooling-Off Periods: A Forty-Year Natural Experiment in Illusory Consumer Protection and the Relative Effectiveness of Oral and Written Disclosures, forthcoming in the University of Pittsburgh Law Review. The article also quotes from an interview with Professor Sovern. The article states:
Sovern, who teaches consumer law and civil procedure at New York’s St. John’s University Law School, analyzed survey responses from 155 businesses that informed consumers of their right to cancel a deal. It rarely seemed to matter. . . .
“I’ve been teaching these laws for more than a quarter-century, and I’ve been wondering if they actually helped anybody,” [Sovern] told me last week.
For the full story, with additional quotes and discussion of Sovern’s research go to the full article.