Greenberg’s Essay Republished in Negotiation & Dispute Resolution eJournal

Professor Elayne E. Greenberg‘s essay “The Power of Empathy” was re-published in the Negotiation & Dispute Resolution eJournal vol. 18, No. 34 on July 17, 2017.

greenberg[1]

Elayne Greenberg

Here is the abstract:

Empathy is a powerful conflict resource that has a positive ripple effect on the neutrals, advocates and participants. For advocates, arbitrators and mediators who strive to ethically achieve the ofttimes elusive goal of objectivity, even-handed empathy toward both parties is an effective de-biasing tool. As a de-biasing tool, empathy helps us make better deals because we can then garner quality information less shackled by cognitive biases. For participants in a dispute resolution process, empathy enhances their perception of the legitimacy of the process and their esteem for our legal system as a whole. Empathy as a conflict resolution resource should be included in our work and our trainings.​

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: